OnePlus Introduces Lifetime Screen Warranty to Resolve Green Line Problem

OnePlus Introduces Lifetime Screen Warranty to Resolve Green Line Problem

In the past year, there has been a notable increase in consumer reports regarding persistent green lines appearing on AMOLED smartphones. Our investigation into this matter has unveiled that the issue of green line display affects older AMOLED smartphones manufactured by different companies, spanning various price ranges and operating systems. In response to the mounting complaints, smartphone manufacturer OnePlus has introduced a lifetime screen warranty for its impacted devices in India, along with potential upgrade discounts.

Lifetime Screen Warranty for OnePlus Devices

OnePlus has communicated to Android Authority that it will provide a "lifetime screen warranty for all affected devices." It's important to note that this policy is currently limited to customers in India. The official statement reads:

“We realize that this issue has caused a great deal of inconvenience to the affected users, and we apologize for it. In line with our unwavering commitment, we encourage users to visit the nearest OnePlus service centre for device diagnosis, and we will provide free screen replacement for all devices affected by the situation. On select OnePlus 8 and 9 Series devices, we are also offering a voucher that will provide the user with a fair percentage of the device value to upgrade to a new OnePlus device. In light of the current situation, we are now offering lifetime screen warranty on all affected devices. Thank you for your understanding and support.”

OnePlus has clarified that this "lifetime screen warranty" encompasses any OnePlus phone encountering the green line problem in India, extending beyond specific device models.

Expansion of Policy and Upgrade Discounts

We have approached OnePlus in the US and UK to inquire about potential plans for extending this policy to other regions. Updates on this matter will be provided in due course.

Prior to confirming the lifetime screen warranties, we had sought a statement from OnePlus regarding their overarching approach to the green line issue. Specific mentions were brought to our attention by Telegram users @atharvak5 and @docnok63, pertaining to announcements made at OnePlus Exclusive Service Centers. These notifications informed affected customers about upgrade discounts linked to the green line complication.

According to the announcements, OnePlus is offering an upgrade discount voucher to OnePlus 8 Pro, 8T, 9, and 9R owners grappling with the green line defect. It's essential to underline that, as of now, these upgrade discounts are applicable solely within India. Moreover, the availability of replacement parts at particular stores influences the application of these discounts, as some locations may still perform screen replacements.

For those seeking replacement devices, the purchases must be made through the official OnePlus India website rather than alternative online or offline retailers. Notably, an additional incentive is presented for the India-exclusive OnePlus 10R, accompanied by an extended discount. The specified discount values are quoted in Indian Rupees.

The announcement acknowledges the limited availability of spare parts for the affected devices, which are nearing the end of their lifecycle. As an alternative to offering no solution at all, this move provides a measure of relief to consumers.

Implications for OnePlus Phones with the Green Line Issue

With the announcement of the lifetime screen warranty and the opportunity for device replacements in select locations, OnePlus users in India can find solace in these developments.

Curiously, the announcement does not specify conditions for using the affected phone. In cases where older devices haven't been well-maintained and may not fetch a satisfactory resale value, it might be advisable for consumers to consider upgrading their phone.

Notably, certain devices are excluded from the upgrade offer. Models like the OnePlus 8, 9 Pro, and the entire OnePlus 10 and 11 series are conspicuously absent. This omission suggests that these devices might not be as affected by the green line issue, or that the company possesses sufficient spare parts to fulfill its warranty obligations for screen replacements.

Addressing the Green Line Issue on Other Phones

Evidence points to the green line problem impacting diverse Android phones from various manufacturers, although social media attention may have been more concentrated on specific brands. To date, companies have been cautious in outlining any comprehensive official policy to aid affected consumers.

This announcement from OnePlus stands as one of the pioneering steps to tackle the green line problem. One can only hope that other original equipment manufacturers (OEMs) will follow suit in offering relief to affected users.

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